I loved my Apple Card. I hate my Apple Card now. Someone got ahold of my virtual card number in a data breach and tried to use it for large purchases. Goldman Sachs immediately notified me, I denied the charges, and then they immediately froze my titanium card and the virtual card number.
Five days later, a new titanium card arrived and I activated it. Easy peasy. But the virtual card was blocked. Tried texting Goldman support -– boy, I’ll never do that again. Beside not replying to texts for several minutes, the agent handed off the problem to “tech support” who never answered. So, I called Goldman’s 800 number. Again, got handed around from department to department.
Finally, the tech said she would unblock the virtual card but I would have to sign out of my AppleID and change the password. Did that, and all heck broke loose. All devices are signed out, all app-specific passwords are cancelled, keychain is signed out everywhere, and goodness knows what else is turned off. I’ve spent an hour yesterday and another hour today stumbling into issues where apps, or Home, or devices have multiple little niches where the AppleID login is needed. The Home Pods in the Home app still refuse to recognize the new password and keep prompting me for that.
If I lost a “normal” credit card, it would be aggravating but the issuer would send a new one and that’s that. I never realized how deeply and complexly the Apple Card / Apple ID / Keychain / Wallet integration is embedded across the Apple ecosystem.
I’m reconsidering holding onto this credit card, given the miserable support Goldman provided and the annoying fall out.