I wrote just a little over a year ago:
Subscriptions are sneaky because individually they are “less than a cup of coffee,” but as I’ve shared before, pretty soon you end up paying for a coffee plantation.
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v3 is probably coming but they have been listed as “2” ever since v2 was released. This is not new.
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For a master class demonstration of how to run customer support, check out the forums for Rapidweaver Elements, a website designer.
My trial version seemed to have serious bugs, but the support forum was warm, patient, and very active. Kind of like how Affinity’s forums were in days of yore.
Fully convinced a) Elements had broken features, and b) forum regulars were really helpful, I bought the product.
Funny thing, the worst problem was my own urgency. I wanted to have full command of Elements’ features right now.
Everything that I thought was broken in Elements has been solved by a deeper dive into the documentation. The learning curve has an illusion of steepness. What seems like a thousand miles turns out to be half over with about three baby steps.
If Canva is listening, I have one recommendation and an earnest demand.
Please visit your own Discord server and then compare Rapidweaver’s forum to it. Note where you see productivity flourishing.
My demand is simple. Please, please, please do not buy Elements. I’m going to need it for a while.