Must agree with that. I always notice criticism aimed at the Devonthink support, just because I find it so completely opposite to all I’ve ever experienced.
Not disputing that some no doubt have experienced support that didn’t meet with expectations - but have to weigh in that in my regular frequenting of the forums over the last 5/6 years, that certainly doesn’t appear to be anywhere near the norm. And to be honest, there have been plenty of times when I thought they were far too accommodating to persons who would suddenly drop into the forums, from nowhere, with guns blazing (so to speak).
Regardless, just a contrary view, YMMV.