I know this isn’t the place to discuss a google email account, but I’m beyond frustrated at the lack of support by Google, and really just need a place to vent this out.
I’m the administrator of a G Suite Legacy account. It has 10 users on there. I had to setup one of my accounts on a new device. I typed in the password, Google says, “we don’t recognize the device, please enter your number to send you a code”. An hour passes, the code never arrives. Google isn’t providing me another means of accessing. I keep trying until Google now says, “you’ve tried too many times, for your protection, try again later.”
Its been 12 hours since that message and I still can’t sign in. I don’t know what else to do…I thought about deleting the account and then recreating it again, but then I would lose out on the archive of emails that I can’t transfer since I can’t login.
I have the email account on my iPad and iPhone through Airmail, it’s just no longer updating. Is there anyway to export out a whole archive of emails somehow???
Sounds fishy. Beware. Why would they ask you for a OTP at this point (new device, account reset)? If you were a hacker you could just give your own number and I’d be surprised if google were that dumb. OTP should only be sent to a number google already knows.
I realise it doesn’t help you here but avoiding SMS OTP is paramount now. Aside from the number jacking risks, your relying on the SMS being delivered in a timely manner. For whatever reason sometimes they either come hours late or never. Always use 2 factor but with an authentication app, google even make one! I use 1Password.
I can’t login to a specific user account from any device, mobile or desktop.
I still have access to the administrator account.
@Mpacker I do find it odd that I can type any number essentially.
I am considering deleting the user account, I will probably lose all the emails/data, and just make a new one. Unless there is something I am missing, it’s days like this that I wish I still used an app on my desktop for mail, instead of going mobile/web only.
I ended up deleting the user and re-adding the user again to my G Suite.
@Nick_Fulgham because I have a G Suite Legacy Edition, I don’t have a Tech Support Call option, just the forums.
I believe there is something going on the Google end (my assumption). I created a new user and tried to setup a recovery phone number. It’s not even sending verification codes to my number for this newly created account.
So I am not sure what happened in the world over this weekend. It doesn’t look like it was G Suite issue anymore.
For whatever the reason, it seems that any text message (or android user) message was held back since Friday, and I was bombarded with green messages this morning along with tons of verification codes from different services.