As a fulltime IT person with development, QA, sysadmin, etc experience over many decades and operating systems, I don’t expect much from general tech support from the likes of Apple, Microsoft, Dell, HP etc. I am probably already as good as their third-tier support rep already. I am calling as a last ditch effort with the hope that I just don’t know the proper secret handshake for that particular build of that particular version that has a problem only when applied over a particular patch.
So, one Intel mac mini with an erased hard drive that won’t take a fresh OS install. I have tried a dozen things. Still get “An error has occured”. What error? Hell if I know, they won’t tell me. Nothing in the error dialog. and the only thing I can do is click OK and go right back to the beginning.
So I have mac mini #2, which I bought, a nice M1. But every 2nd or 3rd boot it has permission issues. I get 30 dialogs that permissions need to be set for Accessability or Screen Recording. I open system preferences and accessability and screen recording have absolutely zero entries. They are all gone. After 1-3 reboots, it fixes itself…. Until the next reboot.
So finally, after having apple care for a decade (because of hardware warranty repair coverage) I contacted apple care tech support for the first time ever.
Over two and a half hours in chat with two reps. result? I am exactly where I was before I called in terms of my mac issues, and two apple care support reps now know more than they did before I called because I taught them a few things since I know more than they did.
Sure I asked to escalate, but I can’t hang on the chat/phone so I asked for email reply tomorrow.
So, yet again, every year or two I say Fuck It and TRY to get tech support from a vendor, and once again I am proven right that 99.999% of tech support can only handle the stuff that we all have already tried and got nowehere.
Thank GOD it is different when I talk to enterprise software support at the direct-to-tier-three enterprise-level as a developer. Some of the tech support dev folks are miracle workers.
I feel better now. Time for some wine. This time red and in a nice glass.