iOS App Store purgatory: Help us buy apps

Tech Support
1

iOS 13.1.2
iPadOS 13.1.2

Today - I’m wanting to download a free app on my iPhone. It is stuck in a loop of entering my password for the App Store account. Even after logging out of the App Store and logging back in, I get stuck in the loop.

The workaround - buy the app with no problems on the iPad!

Suggestions? Similar frustrations?

Thank you,
Steve

2

Have you tried rebooting the iPhone? That’s really the only thing I can think of.

3

Maybe try not just logging out of app store, but out of iCloud completely, then try again?

5

Thank you. This appears to be the best short term fix – actually powering off and powering on the Xs.

6

@JohnnyPants I’ve not tried logging out of iCloud altogether. I might do that the next time it happens.