IPad Pro 10.5 smart keyboard

#1

As the title indicates, I have a 10.5” iPad Pro and the Smart Keyboard.

Recently, the iPad has stopped accepting input from the keyboard.

I have tried taking the keyboard off and re-attaching. Powering the iPad off too.

No luck.

Any suggestions?

#2

Still under warranty perhaps? I’ve gotten a replacement back in the day but I was under warranty.

#3

Has happened to me twice and it has been replaced both times. Im sure apple are aware that the keyboard is a lemon. You have a 2 year statutory warranty in australia.

#4

Mine was flakey for awhile, then died. I got it replaced under Apple care. Since I’m not in Australia, I suppose that will be my last freebie.
The warranty for some iPad keyboards was extended. Maybe they will do that again.
Recent keyboards are a blight on Apple’s reputation.

#5

OK. Thanks. Looks like a trip to the Apple store then.

#6

This happened to me a few weeks ago. Unfortunately, I was beyond the one-year warranty, and there’s no Apple Care+ available for the keyboard.

Though there was an extended warranty put out on the original 9.7" and 12.9" smart keyboards, that’s not the case for the 10.5" — at least, it wasn’t the case in early April. The best the Apple Store could do was a replacement keyboard at a discount.

Did you by any chance purchase the original with an American Express card, or other credit card that extends the original manufacturer’s warranty? That was the saving grace for me. I sent in the original receipt, the work order, and the replacement receipt, and AMEX reimbursed me.

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#7

That doesn’t sound promising. Would have been VISA, not Amex.

#8

It may still be worth checking the benefits for your particular card. AMEX is probably the best known for extending warranties, but I don’t think they’re the only ones who do.

#9

If you decide to replace it, I have had a great experience with Logitech’s Slim Combo for my 10.5" ipad pro.

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#10

Try cleaning the contacts on the Smart Connector and the keyboard. May be some gunk on there.

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#11

Thanks. Anything in particular I should use - not too comfortable putting water on an electronic device!

#12

As I noted above, if you are within 2 years in Aus you are in warranty no matter whether Apple offered a one year warranty. Australian Consumer law.

#13

I once made it work by using a magnet close to the smart connector of the iPad. I read somewhere this could fix the problem and it worked after I did it.

#14

Use a magnet how? Just curious before I toss my non-functioning keyboard in the trash.

#15

Yes, a “regular” magnet … I used one from my fridge.
I put it close to the connector of the smart keyboard for 30 seconds and it worked again.

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#16

Took my iPad and the Smart Keyboard into the Genius Bar. The Genius confirmed the Smart Keyboard was dead and said Apple will replace it for free - have to wait 5 days for one to come into store.

I made sure to use my “@mac.com” email address and worked in that I bought both the iPad and the keyboard on the very first day they went on sale. Whether that made a difference or not, I don’t know.

Anyway, I can hardly complain about the resolution!

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