I’m trying to troubleshoot a REALLY annoying situation that has popped up. I have an iPad Pro with Apple’s Smart Keyboard and an Apple Pencil.
The past week or the Keyboard has been really bad at connecting, and I haven’t been sure if it’s the Keyboard or the iPad having an issue, but then it seems that I also have an issue with the Apple Pencil connecting.
With the Keyboard I sometimes get the “Accessory Not Supported”-error, but mostly it just doesn’t register as connected so that the screen keyboard pops up. If I disconnect and reconnect the keyboard it will typically register after anything from 1 to 15 attempts.
The Apple Pencil just doesn’t connect automatically, but if I connect it to the lightning port on the iPad it connects immediately and I can start using it normally.
This last issue (the one with the Apple Pencil) kind of leads me to believe that it’s some kind of iPad issue, and not the Keyboard being broken.
I went to the local Apple Service Provider, but their suggestion (other than sending it in for a week for testing) was to reinstall the iPad without restoring from a backup to test.
Any other suggestions on some way to try to do some kind of diagnostics or fix to attempt for this?