Scheduled an online doctor appointment today @ 8:00. Their procedure for making these appointments is that they schedule the appointment, and then the nurse types in your email address. From scratch. Every. Single. Time. Even if they already have it on file for online patient portal access and such.
Then you get a confirmation email. NOT to the email address you told the nurse - to the email address that’s on file for your account. Which should theoretically be the same as the one you told the nurse, plus or minus transcription errors. But transcription errors happen - and they can be kind of a Big Deal.
The day of the appointment you get a phone call from the nurse 5 minutes ahead of time. They run through the pre-appointment stuff. And then you wait for the doc.
Notice how I haven’t mentioned “you get the link to the meeting via email” yet?
That’s because the link for the meeting doesn’t come until the doc is ready. At which point you have to click the link right away to join the meeting.
How do you know if the doc is late, or if you missed the link? Well, if you haven’t gotten the email by 5 minutes or so after the appointment time, you call on the phone. And go through their phone tree. And get somebody who needs to figure out who you are, and figure out what’s going on, and track down the doc to see what’s happening.
Which I did just now. And found out that the doc is still finishing up with somebody else, but he should be done “soon”. If I haven’t seen the link in the next 5-10 minutes, I’m apparently supposed to call back.
Y’all have no idea how much I would love the ability to get a link the day before (just so I know I have it ahead of time), click it after I talk to the nurse for the pre-appointment check, and just sit there staring at a “somebody will let you in shortly” screen on my computer.