I may be imagining this (I’ve not attempted to quantify it) but my impression having read a lot of ZDNet articles over the years is that they tend to be anti-Apple. Now, this could be my bias as one fully and unapologetically embedded in the Apple ecosystem.
Your impressions of ZDNet’s articles on Apple?
My guess is that, like a lot of online publications, they’re not so much anti-anyone as pro-click. And I would guess Apple lovers and haters alike click on and share articles about unhappy Apple customers.
That is the voice of wisdom! 
This article doesn’t make me think ZDnet is anti-apple. When people get frustrated it’s not usual for them to consider changing to another product - or at least say that they would.
So I have no doubt that the article is accurate, especially when it states “wiping the phone and starting from scratch seems to be a pretty reliable fix”. I seldom fight a Mac or IOS problem for more than a day before I opt for that solution.
I agree with that. I did not intend to imply that this one article meant ZDNet was anti-Apple. I just seem to recall (intuitively) that ZDNet has a lot of negative press in aggregate, but again, that may be just my bias.
I generally read ZDNet for their Microsoft coverage so you may be correct about their negative coverage.