Proximity sensor malfunctioning?

My iPhone X seems to sometimes stay on and with an active screen, even though I just put it in my pocket. I was thinking that the proximity sensor should be preventing that from happening?

Putting the phone face down on a table also fails to turn the screen off.

I just found that inadvertent touches while in my pocket had navigated way into the Apple ID settings and deleted my Shipping Address. Do I need service on the phone or is there a fundamental change in design?

I would get the Apple Support App and open a case with Support. The service is usually quick and accurate.

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