Solved - Dropbox Says I Am Out Of Space - Help!

Tech Support
1

I am not a Dropbox power user by any means, only using it as a space to share travel photos with other trip participants. I’ve recently enjoyed a week in Ireland, and a fellow traveler set up a folder to share images.

But when I trip to join the folder I am presented with this page:

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As you can see I have only the Basic plan, using 0 GB at present.

Now I do not have a math degree, but I’m pretty sure 0 is less than 2.

My question is, how do I go about convincing the good people at Dropbox of this truism?

Any suggestions would be appreciated. Thanks in advance.

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Are you still using a shared folder?

“The size of a shared folder will be counted against the quota of every member of that folder, unless . .”

Will a shared folder impact my storage space? - Dropbox Help

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Thanks.

Hmm … I have absolutely nothing in my Dropbox, but am trying to join a shared folder created by another user, who is on a different plan than I.

It is not clear (to me) what the linked item is trying to say. Does it mean that if the folder I am trying to join is greater than 2 (actually 2.75 for some reason) GB, then I will not be able to join it?

Ok, there were still some shared folders, so I either deleted them or un-joined (is that a word?) them all. And it turns out the the Ireland folder is larger than 2.75 GB, and thus I cannot access it. So that is the answer.

What a bad UI design.

Thanks for solving the issue.

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