I’ve had the Orbi for a few years. It has worked pretty well in that time. Prior to the Orbi I had a hardwired Ubiquiti Unifi system with an Edgerouter and three APs. But I had to switch to a mesh system because we changed ISPs to get gigabit and the installer needed to use some of the ethernet cabling that I was previously using for my APs. So I found myself needing mesh and needing something that supported speeds closer to gigabit. That is what led me to the Orbi because it was the fastest at the time.
When I started working from home more due to COVID, I moved the satellites around a bit and hardwired one of them. That helped with coverage and I haven’t had issues since.
There are some scary stories in the Orbi forums about software updates causing big issues. I haven’t seen that, but I have also been VERY wary of running firmware updates, even though I know it is not safe to ignore them from a security standpoint. When there’s an update available I always try to wait a few months and read the forums before going with it. And when I do finally update, I have my fingers and toes crossed that it will all come back up after the update.
If I had to do it over again, I would probably get the Eero. That is what I have recommended to others who are non technical and they have all reported they were able to install it without issue.