I have been a ScanSnap fan for some time. I am on my second 1500 and I have a portable that I used at the office/field. Now I am working from the house.
My PC died during a report,so I switched to using the MBP in the interim, and setting up my new MacMini replacement. My X1500 was moved around and installed on 3 devices.
I was surprised about the move from SnapScan Manager to the new SnapScan Home. I got the out of licenses message during the last install. I still had three devices in my possession, only using one, and was out of licenses. Of course this is during the weekend when support is closed and there is one suggestion in the FAQs which was basically re-install. Nothing on the website about how to buy an additional license. I was very close to using my replacement policy to get a new machine in.
I called tech support and the very nice tech walked me through logging off the account on the MBP which allowed me to then install the software on my new MacMini. Scanning without problems. I will probably have to use the portable scanner with the MBP and hope I don’t lose access to it.
This new software roll out was very poor. I don’t think the test team did much testing by installing new equipment on existing users. They definitely failed on the documentation process. Thank goodness for their friendly tech support staff. The last thing I needed in this $$ transition was a brink instead of a scanner.