I’ve had my AirPods for roughly a year. I’d consider myself a medium-heavy user. It seems that there are days where they get used a lot, and days when they just sit in my pocket.
Of late, the ear pieces have been losing charge, quickly. By that I mean within an hour to ninety minutes.
Has anyone else reached a point where AirPod charging has precipitously dropped?
Not sure if this is to poor charging connections in the case, or just a drop in capability. Also, wondering if Apple will sell replacements, or will I need to buy the whole thing again.
Thx
Yes, as a matter of fact, today I called Apple to have my right earbud replaced after I already did have my left earbud and the case replaced due to charging and capacity issues. I use my AirPods daily. Typically, I use them about 60 minutes in the morning and 60 minutes in the evening.
I bought my AirPods on day one when they were available in Germany. 6 months after I bought the AirPods, I noticed that my left earbud would be completely discharged after only 10 minutes of use. After that the earbud would be recharged after only 5 to 10 minutes. To 100% that is. I did some troubleshooting steps: resetting the AirPods, unpairing it from my iPhone, I cleaned them carefully and so on. It did not help. So, I called AppleCare. The Apple representative thought the case might be the culprit. They exchanged the case. It did not help. So, I called again. Then, they exchanged my left earbud. Everything was fine again.
Two weeks ago, so about a year later, I noticed that the right earbud started to show similar problems. I cleaned everything carefully and what not. It did not help. The right earbud is completely discharged after about 10 minutes of use. It recharges to 100% after only a few minutes, too. So, I just called Apple and long story short: the right earbud will be replaced, too.
Well, what are your options?
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If you live in the EU, Apple has to fix the issue without any cost for you (I live in Germany) because a device has to work at least 24 months without failing or the seller has to get them repaired/exchanged within 24 months after purchase. If you don’t live in the EU, I still would consider to talk to Apple.
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You can order a replacement charging case or replacement earbuds: https://support.apple.com/en-us/HT207827 But, I really would recommend to talk to Apple first. If you have an Apple Store in the area, you definitely should bring them in and have somebody have a look at the case and the earbuds. The problem is that you cannot be absolutely sure if the case or the earbuds (degrading battery capacity) are the issue.
I love my AirPods. But I really am not confident in the longevity of the earbuds.
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