6 months and 12 days since I received my 2018 MacBook Air, the S key has gone “squishy”. Pressing it feels different than all of the other keys, and I’ve already had to adjust my typing to make sure that I am pressing it firmly enough to register.
Yes, and the key-cap has worn off, too. (And the A but at least the A is still working.)
I purchased this MacBook Air about 3 weeks before the new model was released, which has the “3rd Generation Butterfly Keyboard” that supposedly fixed the issues. Just outside the window for me to return mine and get the updated one. I had hoped that maybe this keyboard would work better than my 2015 MacBook (12" Retina) but that’s not looking very promising so far.
Fortunately I just followed the instructions at Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro, which gave me the option to do an online-chat with someone. A few minutes later she confirmed that she will be sending me a box to ship it off. If all goes well I’ll send it off on Monday and maybe have it back by the end of the week? Maybe?
While It’s gone I’ll be back on the 2015 MacBook, hoping that its keyboard doesn’t fail (again), since it’s now outside the bounds of the repair program.