Before I entangle myself with AT&T support, I thought I’d see if anybody here has any insight on this.
SHORT VERSION: I bought a cellular iPad Air, with an eye toward using it as a hotspot on a coming vacation. I signed up for a $35 prepaid AT&T data plan, but there is no option to turn on the hotspot, like on my Verizon iPad, despite AT&T including that plan among the plans that support tethering.
LONG VERSION: I’m going on vacation to a spot with no wired Internet, and no Verizon coverage (which is the carrier for my other devices), but there is AT&T coverage there. So, I traded in my WiFi-only iPad for a cellular version, and signed up for the $35 PrePaid plan (25 GB). Here is what the Cellular Data options look like:
When I click on "Set Up Personal Hotspot," it it brings up the popup window from the screenshot. When I choose "Go to Website," it takes me to a generic AT&T website which asks users to make sure their plans include the hotspot option. It does list the various prepaid plans, including the $35 plan, as plans that support tethering. Any links go to a standard AT&T user account login page, which don't work with iPad accounts. So I'm running into a dead end.
Thanks for any insights!