I have been having intermittent problems using the Apple Card with some online purchases. Not through Apple Pay but using it as a MasterCard. Last week I tried to make a purchase with a local bookstore through their website. My Apple Card was declined because of an address mismatch - “the billing address does not match the address associated with the credit card.” Except the 2 address were identical. So I tried again over the next couple of days. I am persistent. I made sure “Drive” was spelled out as on my credit card. I tried both with and without the 4 extra digits on the zip. Nothing worked. I spoke with a rep at Goldman Sachs and they could not find a problem on their end. I assumed the bookstore software was the issue. My bookstore is now checking to see if the problem is on their end. Mind you, this is the same card that I have been using for the past year or so for online purchases at this bookstore. And when the ran the card through with the card info they had on-file at the store it worked fine. I think they use a different process for this.
Fast forward to today. I subscribe to a website to follow college baseball. I use the same AppleCard and the service has successfully debited my card on the first for the past 3 months. Yesterday I received a cancellation notice because my card was declined with no reason given. I tried to renew but the card was declined because of an address mismatch.
So now I’m thinking the problem lies with the card. Or maybe the 2 places that declined the card use the same processing company. I searched online and found a few people having this problem and did not get this resolved. GS suggested to one person that they request a new card number but that presents additional hassles. I did update the billing address on the AppleCard to the exact address that was already there. When reasonable fixes don’t work maybe something as stupid as that will work. I am going to try a purchase again and if that does not work will contact GS later this afternoon.
Has anyone here experienced this? Or have any suggestions?