I’m going to try not to rant here, please forgive me if I come across frustrated.
I call apple support and get a lengthy (45 minute call) where they suggest they’ll try and get an Australian sales team to send me by email a localised gift card. Then the call is closed by Apple. That was a week ago. My son can’t / won’t request a refund as he doesn’t have an Apple ID (nor wants one). Does anybody know of an email address@Apple I can explain my situation? I’m unwilling to go through the phone support again, they treated it as “very hard to resolve” - surely this is a common occurrence?