In trying to resolve an Apple ID authentication issue to reset my iPad - I have run into a Catch 22 issue with Apple Support and their inability to complete a phonecall me to discuss the issue.
I contact support with a request to discuss the case via a phone call. I eventually receive an email saying that We’re trying to reach you.
“We’re trying to call you at the phone number you provided, but we’re getting voicemail. We’ll try to call again soon.”
My iPhone shows no record of an incoming call. My screening apps are off and the phone is unlocked. Other calls are coming through. There is no attempt by Apple to leave any sort of voice message nor is there any type of call back number.
This means each time I call Apple, I first have to Navi-argue my way through their computer phone system to reach a human support specialist. Of course this is a shiny new level 1 that has a script and is reluctant to elevate the case back up to the more Sr. Level 2 staff.
Apple Staff can reach my iPhone when they send a security message to confirm that it me when get through their computer phone system.
Any Ideas on how to convince my iPhone that the incoming computer generated call from Apple is not a spam/robocall? It would help if they would include a phone number in their email that I could whitelist.