Authorized service provider vs. mail to apple

[JohnAtl]

I think most Apple repairs are outsourced, even if you “send it to Apple.”

Great products but terrible service - in Germany only?

My GF left her laptop at Apple, who sent it to a repair facility in Memphis (here in the US). Apple-authorized, but not “Apple” per se. I’m not sure that Apple does any repairs themselves. So whether you leave it at the Apple store, or send it to a third party they recommend, it would probably wind up at the same place.