Over on the TidBITS forum, there is a long thread about an article written on the site:
A lot of people talking about the good vs bad about the app.
A user named Steve Nicholson wrote this post about his experience reporting a bug to the VueScan developer:
I reported a bug that caused flickering in the preview pane for one of the two users on my machine. Their response was arrogant beyond belief.
They dismissed the bug report out of hand blaming “something unique to your system”.
After some back-and-forth explaining all the troubleshooting steps I had taken, this was their response:
You’re missing the conclusion that any professional
software developer would reach:
10,000 downloads per day
1 report of this problem in a year
The obvious conclusion is that the problem is
with the software on the system that’s having
the problem - something you’ve installed on your
computer is causing flickering. It’s such a trivially
simple and obvious conclusion that I’m stunned that
you claim to actually be a software developer.
So, already there are plenty of warning signs that tell me to keep a safe distance away from Ed Hamrick and VueScan.
But as if that wasn’t bad enough, Steve Nicolson wrote a followup post saying:
A couple weeks ago, my copy of VueScan started telling me it was unregistered even though I bought a Professional license which has a lifetime registration. I sent an email to support explaining this and here’s the reply:
I seem to recall you did something obnoxious, so I revoked
your registration info. Go away.
Apparently Mr. Hamrick not only doesn’t want to be bothered with bug reports, but if he decides he doesn’t like you, he’ll just revoke your license.
That’s just theft.
You pay for something, the person takes your money and then revokes the license? That’s theft. I don’t care how obnoxious he felt Mr Nicholson was. I don’t care if Nicholson insulted Hamrick’s mother.
“I revoked your registration info. Go away.” That sort of arrogance is revolting.
Could Mr Nicholson be making this up? I suppose. I don’t know him beyond the forums. But I’d have to think long and hard before I spent $1 on VueScan.