I am so glad you asked!
I got two MacBook Pros before Christmas. I kept the 16-inch and returned the 14-inch. It’s summertime here, and I have found the brightness of the 16-inch screen has been so good for working outside, which makes a big difference for me. And the nano-textured display, genuinely, it does make it easier to use in bright light.
I previously had the 15-inch MacBook Air, and even inside it just wasn’t quite bright enough for my old eyes! My youngest daughter loves her new MacBook Air .
The return process was… Adequate.
I’m minor, not sure if it’s a bug or if it’s deliberate or what. The order page on the Apple website said that neither laptop was eligible for return, which was actually quite stressful because they’re not cheap. But when I phoned them, they happily put the return through.
But then… They didn’t put the Courier information through correctly, so when Sandra, my local Courier, arrived, she couldn’t take the laptop away. Which wasted me another day, but they got it right the second time.
He was just a really annoying thing that the Apple customer service person didn’t do: she didn’t apologise on behalf of Apple for screwing up the pick-up and wasting my time. Instead, she used that weaselly word approach that so many modern call centre staff find a train to do, and she apologised for my email address not receiving that DHL paperwork. It was weirdly put, but it felt like they were putting the blame on me for them not shipping the paperwork correctly.
So the return process was annoying, but at the end of the day, I’ve got this brilliant 16-inch nano-textured MacBook Pro that I love, love, love!
Now all I have to do is just justify spending all that money and actually finish off my next book.