et al:
No, this is not a widespread issue and reports are not only few but we haven’t been receiving any in quite some time.
Could this be some just walking away without opening a support ticket? Sure.
That would be unfortunate but out of our control.
On the other hand, it’s highly unlikely that everyone would have just bailed.
The issue is actually something that could have occurred in the past, back in DEVONthink To Go 2. With the upgraded functions and new maintenance routines in DEVONthink To Go 3, these sporadic issues came to light finally. Fortunately, occurrences were also infrequent and almost exclusively few in number, i.e., a handful of old files, not entire databases.
Anyone frequenting on our forums would know we quickly investigated the issue and implemented some fixes and checks to locate and corral these files, if they were found.
As the culprit is from some time ago, we can apologize and sympathize with any data loss, but we have no reports of such behavior stemming from DEVONthink To Go 3.
And as always, thanks for your patience and understanding. 