I’m growing weary of restaurants and other businesses “serving” me through automated systems. I don’t like it. I’d rather deal with real people, even ornery ones.
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I dislike the self service digital totems that are in vogue these days, they look like slot machines to me (will I get the jackpot and order exactly what I wanted?). But on the other hand, I would clearly favor any restaurant chain that allows me to connect Instinct, Muse, Clawdbot or any other AI based personal assistant to execute my order for me and get it delivered at home.
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That is different. I have no problem ordering online or with an AI for home delivery. However, AI will never have my credit or debit card information to make a purchase for me. Research, set up the order, perhaps, place the order? Never.
There are ways around that! I discovered that recently, when Instinct offered to order takeaway for me… I asked it if I would need to give it my credit card and it was like “Of course not! I will use a secure Stripe product that will generate a single use credit card, you put the order amount in that card paying through Stripe and that’s the card I’ll use in the restaurant website”. And yes I trust Stripe.
This agentic payment system is called “Link.com” and I think that Stripe has hit a home run here.
What if an enterprising credit card company agreed to credit any losses from AI errors?
Never say never.
When I’m prepared to give Meta my credit card, I’ll give it to an AI agent. 
Never.
Seriously, I can’t envision a scenario where it would make sense to give an AI agent my credit card information to buy things for me. It takes about 10 seconds to auto-fill credit card fields. I think I can handle that.
Besides, if AI is going to destroy humanity in three years, I certainly don’t want it using my credit card to purchase the means for doing so. 
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Perhaps when you are driving?
The new ChatGPT Dot AI Agent has a very effective voice interface which can retrieve content from anyn source you connect and execute skils or other actions. I coud see having it read email and saying things like “OK pay that invoice”. Or ordering dinner on the way home. Etc.
I usually drive with at least one AirPod so I can listen to news, podcasts, audiobooks etc. But I frequently pause the audio when I need to concentrate fully on my driving.
About the only tasks I do while driving is to tell Siri to remind me of something when I get home.
Perhaps I’m the odd man out, but I don’t see the need for such immediate action. I can pay the invoice when I’m home or at the office. I could call and order the food or wait until I’m home to order it to be delivered in 30 minutes or less. I won’t starve. 
I’m just not in that big of a hurry, certainly not enough to give my credit card to AI agents.
Thank you, I was not aware of that system. I’ll check it out. 
Obviously everyone does things their own way.
My point wasn’t really to be in a hurry but rather - do you ever have a day where you spend significant time driving? Would it be helpful to put that time to more productive use?
I’m not being a contrarian this morning; I have had my coffee , but I almost never converse with Siri and only rarely make calls when driving. I will take a call occasionally, for example, from my wife or children, but otherwise, I focus on the driving and perhaps a podcast.
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They’re going to be putting more into their iOS app and more CFAs are going to be having mobile app ordering lanes to speed up and encourage adoption. So they’ll be using AI in the drive-thru, just not at the point where you talk to a human. They really want you to eventually, for example, be able to tee off your order with new Siri, if you want.
Their payment tech on-premise is cool, too. They’re already using fast heuristics for fraud and some other things when you pay. I recommend the Chick-fil-a engineering blog, if you like engineering blogs!
https://medium.com/chick-fil-atech/how-our-edge-kubernetes-platform-has-evolved-12609006bc92
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I’m good with that. I have no problem with using technology to make things more efficient and convenient. But I still want human interaction. It will be a cold world if we stop having even passing polite interactions with other people.
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Honestly same. I’ll take a grumpy cashier over a robot any day. At least a real person says sorry when they mess up your order lol.
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