I am wondering if anyone has experience in gym or facility management software, or if anyone here has experience in working at a gym facility.
One of the projects I am involved in trying to launch a membership management system. I am trying to find a ‘good system’ that allows for
- membership management (on the individual and family level)
- facility reservations
- class enrollments
- member id cards (so staff can scan people at the door)
- reporting options (new members, renewals, financials, etc)
- Payment processor integration for all the above
I have been trying to use a system by Active Network. They are supposedly a large corporation and provide solutions from small places to big YMCA/City level. However, my gripe with them is the lack of customer service. They are super available in ‘signing-me’ on as a client, but then super sluggish when responding to my requests post-signing on. I had complained last week that no one had responded for 3 days to my email, the response I got was “tell us what times you are available and we can call you to see what you need”. I replied to that e-mail about 30 hours ago, in addition to asking what was the higher tier product costs and demo. Crickets. I get that corporations get busy, but I have dealt (and I am sure others on the forums as well) with both large and small corporations, pre-covid, during-covid, post-covid?, but it’s a bit annoying when they “flip” from selling and being available to non-existent for support.
Thoughts on different software?