Half-installed Aqara hub in HomeKit

Tech Support
1

I’ve been installing a lot of Aqara HomeKit accessories and my latest piece was going to be a an Aqara Hub M1S, which is HomeKit compatible. Something went wrong halfway through the install process in the Aqara app (around where I was supposed to scan in the HomeKit code) and now HomeKit thinks the hub is installed and won’t let me install it, but I can’t find the hub anywhere in the Home app or in the Aqara app.

In the Home app, I look under Home Settings > Home Hubs & Bridges, but only find the older hubs (two HomePods and an Apple TV) and Bridges (a Homebridge Raspberry Pi, a Philips Hue bridge, an Aqara Hub E1, and an Aqara Hub M2). Both of those Aqara hubs were previously installed. But no Aqara Hub M1S.

In the Aqara app, I see all my Aqara accessories, including the original two hubs, but no M1S. Any ideas for how to remove or complete the installation of my new hub?

2

Try to add it from a different device and/or try rebooting the device you did it on Before now I’ve had devices in a similar state, but it’s temporary around a reboot.

If Aqara has an app, try to find it through that Instead of the Home App

3

I thought you had to add accessories through the Aqara app? None of the water leak sensors I just bought, like a week ago, have the HomeKit QR.

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4

You do have to use the Aqara app. The water leak sensors don’t have HomeKit codes, but the hub does. I will try rebooting the phone.

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