I bought a Scansnap ix500 many moons ago (12,000 pages) at @MacSparky 's behest, err, suggestion. It has been a great performer, with the exception of occasionally needing to be reinstalled. Every so often, the wireless connection feature just stops working for no apparent reason. This merely requires a reconnection via USB, and running through the wireless setup to remedy the connection issue.
Well, I can’t get it to connect anymore via wifi. I’ve tried the obvious: power downs, reboots, changing wireless networks, delete and reinstall - including “successful” connection via the Scansnap Home app. But unlike the many times I’ve done this before, the moment I unplug the USB cable, I get the “disconnected” error message on the scan screen:
I’m trying to troubleshoot and have been unable to determine the cause, including whether or not there is a hardware problem. All other wifi devices work fine, there has been no recent changes to hardware or software, all firmware and software is up to date, it worked yesterday, yadda yadda.
Sure sounds like the WiFi radio in the ScanSnap is broken. I’ve always used a wired connection, however I’m iMac based. I assume you want the portability!
No, I want the wiring declutter. Not including external drives, I’m using 7 peripherals, and the fewer cables, the better. Bluetooth (and wifi networking) is the greatest contribution to workstation organization. The underside of my desk has enough cabling as it is.
@Drewski, I just encountered the same problem. I have an iX500 connected to a MacBook Pro. It worked fine, wirelessly, a week ago. I’m not aware of any relevant changes. I went through the wireless connection steps. It reported it was already connected, but I had it connect again. The light is blue, but the software doesn’t see it. Restarting the laptop didn’t help. Works fine when connected with a USB cable. I’ll drop a message if I figure something out.
Not sure if anyone wants to do it this way but I have it connected to the wifi, and set to sync via Scansnap cloud and directly to a folder in dropbox. So computer doesn’t even need to be on and it just shows up in my designated dropbox folder.
Good solution, but then you don’t have any options for scanning quality.
Personally I scan with different settings quite often, depending on what I need.
Regarding the OP: This have happened to me a number of times during the years. One or two times I needed to reinstall the scanner from scratch. But I’m also a macOS beta tester making things like this more “acceptable” or “normal”…
Yes! I can’t tell you how much this was bugging me. Thank you for your research - I was unable find this solution on my own. I am able to successfully scan wirelessly again. Until this message I had resigned myself to plugging in a USB cable to my laptop whenever I wanted to scan a document… like some kind of caveman. But no longer!
However, it didn’t work immediately as in your case. I corrected the settings as you described but it didn’t work. I rebooted both computer and scanner, and that didn’t work either. I went back to Scansnap Home settings > scanner > wireless setup, reselected my existing network (a process I’ve done so many times it’s practically a habit), disconnected the antiquated “USB cable,” and voilà! It’s working again!
