@Helios sparked a thought for me in another post. I assume a lot of us are the resident IT admins in our homes. How do you manage all of the issues and requests from people in your homes?
Right now I have a shared Apple note that I ask people to add requests to and I tackle things over the weekend. But, everyone just ignores this and just asks me for help in person, and usually at the worst possible time.
Do you have that many issues you need a note?
My family just message me or ask me when they see me. It’s not a big deal and I sort things out as I’m able. 
My household consists of me and my better half. She asks me the same questions over and over. I provide the same answer over and over.
Maybe a shared note would be a good thing …
For fixes, I do small things right away and throw others in OmniFocus to tackle later. Proactive work is a weekend or later afternoon project, usually scheduled. (Proactive can range from switching someone’s phone to setting up desks with school computers sharing logins.)
We did try managing IT in our broader home organization. We found the most beneficial teaching came from being candid about my decisions and thought process while working on a project, not in listing all the projects for others to read, and no IT tasks are rote enough to go on the family chore chart. Unlike at work, there’s no need to manage up by presenting a big workload (insert marriage jokes here.)
This is worth thinking about!
I have to ask: does she recognize that she is asking the same questions over and over? Or is she perhaps seeing each question as a new unique issue? I ask because those are two very different situations which can potentially be handled very differently. And how one would handle that depends a lot on the individual asking and the type of question being asked.
Sometimes, by replying with a series of questions, I have been able to lead an individual to answer their own question. Do that enough times, and they start to make those connections themselves and stop repeating that question so often. It is important to always treat them with respect and not come off as condescending in any way. Of course, this doesn’t work for every situation and may depend on the mode of the person or other outside factors. Sometimes, it is best to just give a direct answer and move on.
Yep, all good suggestions. There are two underlying issues.
And often she gets frustrated, so the answering with a question, a technique I use often in my day job, is not the best strategy in this case. 
So it is the direct answer method that is most used.
There are things she is interested in, and in those situations it does make sense to spend the time to “teach her to fish”.
Thanks for the suggestions.
I handle most of the digital infrastructure for the community chorus I sing with. We’ve made a concerted effort to make whatever information or resources our choristers might need available on our website. (We use a Google Group for email communication, and only that.) No matter how straightforward we try to make things, there are always questions about what, to us, seem like the simplest things. (There’s also a reluctance to adopt new and better tools, but that’s a different issue, as is the mansplaining from a particular corner of the bass section …)
I have a cache of step-by-step instructions—some with screenshots—that I post on the website, send out in emails, or, in a couple of instances, print out in hard copies and hand them out to whoever thinks they need them.
My fellow choristers have lives to live and for many of them this stuff just isn’t in their muscle-memory. (This includes our younger members, by the way, who ride on a very different, mobile-based digital train.) I only get cross with people who a) can’t be bothered to search their email for the message that answers all their questions, or b) think it should be done a different way, but won’t volunteer to make it so.
My best tech support story: one of our older (and now deceased) members used to call me regularly with the same question: “Do you know what my email address is? Can you tell me?” She rarely used email for anything other than chorus communication and could never find the piece of paper she’d written her address on the previous time she’d asked me for it. I mentioned this to another older, but more tech-savvy member who observed “Well, she doesn’t have any grandchildren” and left it at that.