iCloud Mail: what to do when Apple silently filters your mail

Software
1

I have been looking into simplifying my email set up all into iCloud mail using custom domains so I can leave if required or my needs change

I heard about Apple silently filtering email without the user knowing.

I came across this article which explains how senders can contact iCloud mail team

This is not a permanent fix but it goes to show that Apple filtering can be aggressive but there is a avenue for resolution.

Has anyone personally come across this? As in apple silently blocking their emails ?

2

I had to deal with them a few ears ago. When a client’s bad DNS change was made and then fixed, iCloud didn’t pick up the fix and so wasn’t receiving email for this domain. We contacted them and had a brief conversation with an engineer (similar process as in the article, except someone reached out to us to let us know they made the change.)

If we hadn’t suspected failure to adopt that DNS change, I suppose a lot of people would have thought iCloud was doing silent filtering.

I can’t say how many reasons contribute to the silent filtering problem, but based on our experience iCloud has at least one architectural deficiency that creates a problem iCloud is too big to still be having.