iPhone stuck on Apple logo during iOS 17.5 update

Hardware
1

My wife’s iPhone 14 Pro Max has been stuck on the Apple logo for hours since during iOS 17.5 update started. I googled it and didn’t find a solution. Any suggestions?

2

I would shut it down. I am sure you know, but volume up, down, hold power.

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3

Thanks. I did that and it seems to be stuck on the logo again.

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4

What happens if you connect it to a Mac, does it give you any options?

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5

I’ll try that next, thanks

6

The Mac isn’t recognizing it. It’s not showing up in Finder or the disk utility.

7

I checked my notes, this happened to me on an iPhone 13 Pro. I fixed it by connecting to a Mac and there was a restore button that worked for me. Since that isn’t working for you, I have no idea what else to try. Hopefully someone has some good suggestions. Good luck!

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8

Thanks. Since neither of those things worked, she’s taking it to Apple.

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9

She said they plugged it into a Mac like I did, but used a utility to do a factory reset, then restored it from her last iCloud backup. I would have asked what the utility was if I’d been there.

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10

It’s quite likely that they put the iPhone in DFU or Recovery Mode. If that’s indeed what they did you don’t need a utility, but can do it yourself using just the iPhone:

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