My Gmail account was hacked two weeks ago and Google locked down the entire account 12 hours later due to suspicious activity. So while the hacker is no longer a threat, unfortunately I cannot access the account either. (The hacker ported my SIM card, transferred my cell number, and took advantage of the 2FA I have in place to reset the password.)
Before the hacker was locked out of gmail, however, he removed my phone # as an account recovery method and added his own. Consequently, I am unable to sign into my account to access Google’s Account Recovery Form to prove I’m the rightful owner, and I’ve been stuck in a Catch-22 where I can’t prove I’m the rightful owner because my account was hacked. I’ve informed Google of the situation numerous times, but I have not received a response.
How can I break this logjam and begin a REAL conversation with someone at Google? I am willing to get legal help if necessary. I really need to recover this account because so much of my data, dropbox, evernote, etc., are dependent upon this one particular email address.
Please remove this post if it’s inappropriate for this forum, but I can’t think of a more knowledgeable or helpful group of people to ask.