I recently tried to raise a support ticket regarding issues with PDFPen Pro (i.e. Mac app freezing and Watermark hidden) , it took me 5 minutes to figure out how to raise a ticket on the Smile web site only to find out the next day they referred me to Nitro. Tried to start the same from the Nitro site but got diverted back to Smile.
Does anyway have issues with PDFpen pro product and support services lately and should I start looking for another alternative for Mac PDF files management. This is a shame, PDF pen has been a very good product until it is sold recently