Not sure others have this experience. I have the Asus Zen Wifi AX mesh wifi network. I have a lot of difficulties setting up devices that claim to work only with 2.4gHz channel. I believe this issue is not unique to Asus but mech wifi in general, including Google Wifi or Amazon eero.
Just wondering whether it is technically feasible to force the configuration to set up a separate and dedicated 2.4gHz channel for these IOT devices. Or are these other solution to this issue?
Not sure about your device, but for the Eero, if you dig into the settings (Troubleshooting > My device won’t connect > My device is 2.4 GHz only), there is an option to temporarily pause 5 GHz so you can configure devices that require 2.4 GHz for setup. Perhaps yours has something similar?
Some brands let you turn it off, others not. My Orbi does not, but it does let me set the transmit power. I got one device sorted by turning 5GHz transmit to 25% (only options were 25,50,75,100) and then taking the device to the opposite end of the house from the router. At that point my phone and it would connect to the stronger 2.4GHz signal.