I am struggling to help a family member who is dealing with a variety of medical issues, including several which have severe effects on her short-term memory and cause a lot of confusion.
She has an iPhone and an iPad, and for reasons she cannot explain, she regularly goes in and resets her Gmail password. Then she forgets what she reset it to, and can’t access her email. So she resets it again.
This is now happening multiple times per month.
I have her recovery information (backup email) set to an email address that goes to me. In the past, I have always been able to use this to access her Gmail account, reset her password, tell her what it is, and then she can enter it into her phone.
Unfortunately, today I was not able to do this. I received the email from Google, I was asked for a recent password that worked… and I provided it. I was asked a security question, to which I gave the correct answer. Google still refused to log me in, saying that they could not verify that the account belongs to me. (I assume this is all automated. I also assume that because we live in different states, some automated system thinks someone is trying to ‘hack’ her Gmail account.)
Other than “Change Her Email Provider To Something Other Than Gmail” (which is … complicated, more than usual, for reasons too long to go into here), I am trying to think of ways to make it difficult or impossible for her to reset her own password. To be honest, I don’t think it’s possible. I’m not even sure it would be possible on another platform.
Even if I set up 2FA (and didn’t give her access to the 2FA) I think the ‘Forgot Password’ would still allow her to reset it.
Although this family member lives several hours away, I’m going to see them next weekend, and I’m hoping to have a solution that I can use so I can set up her iPhone and iPad email but then “lock it down” because so far telling her “Don’t Reset Your Password, Call Me Instead” has not worked. (She doesn’t call because she “doesn’t want to bother me” but then she calls me when it’s a bigger and much more difficult problem to solve… And she keeps doing this, presumably because she doesn’t remember that it keeps happening.)
Trying to do a web search for this is impossible because everything presumes that you have been locked out of the account and want to get in but I want someone who is in to be “locked out” of making password changes.
Any ideas / suggestions?