Problem backing up 11Pro to iTunes (This Computer)

Tech Support
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1

My new 11 Pro won’t back up to This Computer in iTunes (Back Up Now, etc. are grayed out). If I select iCloud for Automatically Back Up, it backs up to the cloud. I’ve restarted both the phone and iMac Pro. I installed the update on the iMac so it could talk to the new phone. I have the phone connected with a cable. I clicked Apply. I clicked Sync multiple times. The phone is unlocked and sitting at the home screen. Nothing relevant I can find on the phone. Nothing pertinent on the web, or on this site.

macOS Mojave 10.14.6 (18G95)
iOS 13.1.1

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Screen Shot 2019-09-29 at 11.35.54 AM.png1642×626 39.6 KB

2

The iPhone must be unlocked, at least recently unlocked, to allow a USB connection

3

I had to install an update for iOS 13 devices to be backed up - were you prompted for that?

4

Thanks. Yep, did that too. Sitting there at the home screen.

5

Thanks. Yep, did that too.

6

This problem is due to iMazing playing tricks with iTunes and disabling its backup process. iMazing isn’t usable, and I uninstalled iMazing (again) a week or so ago. To resolve the issue, see this note in iMazing’s website.