Problems have been reported in this forum (and elsewhere) with ScanSnap Home, Fujitsu’s new 64-bit software. The older 32-bit software, ScanSnap Manager, is no longer supported by Fujitsu and is compatible only with older versions of macOS.
Problems specific to the the iX500 upgraded to the new software include problems with wi-fi connection - see this link:
https://talk.macpowerusers.com/t/scansnap-home-and-ix500-fails-to-connect-to-wifi-when-working-fine-before/9897
Another problem for owners of previously-purchased iX500 scanners is the unusual and onerous software licensing restrictions associated with “upgrading” to the new software. Quoting from another MPU forum thread:
- The new software (“ScanSnap Home”) features unusual (for this type of device) software licensing and use restrictions. I could be wrong on certain details, but my understanding is that the software license for newly-purchased scanners is limited to one user and five computers. You must register or “activate” a license, and you will eventually run out of licenses if you install the software on other computers, move the software to another disk drive on the same computer, or upgrade the OS software (“clean install”) multiple times on your same computer. In other words, you are not free to use your expensive scanner freely - you must abide by Fujitsu’s unreasonable (in my opinion) software restrictions. Other users in this forum have described difficulties encountered with the license hassle - for example running out of licenses due to installation of new versions of macOS on the same computer.
- It gets worse for those who already own more recent (and still sold by Fujitsu) scanners like the iX500. New software is available, but there is apparently only one computer license available …
Link to thread mentioned above:
https://talk.macpowerusers.com/t/mac-power-users-463-all-good-things/10219/26
A search in this forum for “Fujitsu” and “ScanSnap” will reveal other bugs and usability problems …