Before updating to ScanSnap Home 1.0.20 (ScanSnap Online Update 3.0.13) the ScanSnap iX500 was connected by WiFi. Using macOS 10.14.2.
After the update to the ScanSnap Home app, the ScanSnap Home app refuses to recognise the iX500 via WiFi. ScanSnap Home works fine when the iX500 is connected with the USB cable.
I have run the WiFi setup (ScanSnap Home / Preferences). The procedure recognises that the iX500 is already configured for WiFi, if I choose not to reconfigure the ScanSnap Home app indicates that WiFi is correctly configured. If I choose to reconfigure, and after so doing so again the ScanSnap app again indicates that WiFI is configured.
However going into the scan part the iX500 is showing as not connected.
I have tried rebooting the Mac, deleting the iX500 in ScanSnap Home / Preferences / Scanner tab and adding back in etc, but nothing will make the iX500 work on WiFi.
I also installed the iOS app, and there was no problem scanning via WiFi from the iOS. I read the instructions that if the iOS app is running than I cannot connect the Mac via WiFi and I both first closed the app on the iOS device and uninstalled it from the iOS - but neither made a difference.
I installed ScanSnap Home on another Mac (which never had any installation of ScanSnap software), but all of the above equally apply.
Would another person have any suggestions?