ScanSnap Home and iX500 - fails to connect to wifi (when working fine before)


Before updating to ScanSnap Home 1.0.20 (ScanSnap Online Update 3.0.13) the ScanSnap iX500 was connected by WiFi. Using macOS 10.14.2.

After the update to the ScanSnap Home app, the ScanSnap Home app refuses to recognise the iX500 via WiFi. ScanSnap Home works fine when the iX500 is connected with the USB cable.

I have run the WiFi setup (ScanSnap Home / Preferences). The procedure recognises that the iX500 is already configured for WiFi, if I choose not to reconfigure the ScanSnap Home app indicates that WiFi is correctly configured. If I choose to reconfigure, and after so doing so again the ScanSnap app again indicates that WiFI is configured.

However going into the scan part the iX500 is showing as not connected.

I have tried rebooting the Mac, deleting the iX500 in ScanSnap Home / Preferences / Scanner tab and adding back in etc, but nothing will make the iX500 work on WiFi.

I also installed the iOS app, and there was no problem scanning via WiFi from the iOS. I read the instructions that if the iOS app is running than I cannot connect the Mac via WiFi and I both first closed the app on the iOS device and uninstalled it from the iOS - but neither made a difference.

I installed ScanSnap Home on another Mac (which never had any installation of ScanSnap software), but all of the above equally apply.

Would another person have any suggestions?


I’m having the exact same issues here. Wishing I hadn’t “upgraded”.


Did you guys ever solve this? I just “upgraded” last night and cannot scan at all now.


The very first thing I would do if I owned Fujitsu would be to fire there entire scanner software team. Kind of like when Jobs famously screamed at the MobleMe team. The ScanSnap software has always been horrible from a design standpoint. It looks like bad PC software that was directly ported from the PC. Now it simply doesn’t work. What a mess.


Sigh. Any help appreciated. Software simply does not recognize the scanner (USB or otherwise)




I made the original post.

I contacted Fujitsu support. They ran through a number of things, mainly connected with the options under the “Wireless setup…” under Preferences / Scanner.

Despite completely uninstalling the software, uninstalling and starting afresh with configuring the wireless settings, I was unable still to connect.

Fujistu support were able to determine that the ScanSnap was connecting wirelessly, but did not or were not able to help further.

But the problem remained.

It was just by chance that I was able to connect but it was nothing to do with any of things I did in installing and uninstalling and reinstalling etc.

The occasion when I realised I was able to connect came about as follows:

  1. I opened the ScanSnap app and saw that the ScanSnap was not connecting:

  1. I changed the tab from Auto Scan to the ‘Manage Business Card’ tab and the app showed that the ScanSnap was connected:


Subsequently the ScanSnap has connected, except on a few occasions. The only solution I found when this occurred was to exit the app and load it again.

For me the most irritating thing is that every time I click on Preferences / Account I am told I have to sign-in - if I do not do so I cannot use the software (and cannot scan) - I can no longer use the software without signing in and because the software does not retain the setting - I have to keep doing this - this is annoying.


The option “A ScanSnap account is not used” does not allow me to scan. Everything is greyed out.

The only other information I can pass along is that there is a newer version of the app: 1.0.20 to 1.0.30. I was able to connect with 1.0.20.

i can see that one of the posters is unable to connect via USB. I had no problem scanning via USB. Also at one point I uninstalled this new version and returned to the older version, again without problem.


Thanks David, I followed your advice & seeing it’s holidays I thought a quick software update might bring some new features… Well, I’m having this problem ALSO.

Anyone have another fix? The option to switch scanning profiles hasn’t worked in my case :::0(


Had those issues. Removed the scanner from ScanSnap Home and added it again as a new scanner. Now seems to work.


Reply to myself: not solved. Scanner gone from the network again. Dear Fujitsu: get this fixed or the iX500 will get thrown out of the window for being useless. It only has one simple job: scan stuff over WiFi to a PDF. Only that needs to work.