I’m trying to troubleshoot an Apple Music issue for a friend. He has ripped several CDs that are not available via Apple Music and loaded them into iTunes which has then uploaded them to Apple’s servers. On his iPhone even though the songs show up in his library, they cannot be played. He says he has tried deleting them and re-adding the to iTunes with no luck.
I have a couple of the same CDs in my library and they play fine. One difference between us is that I had iTunes Match prior to Apple Music; he did not.
I’m not sure where to go with this one. Does anyone have an idea is should suggest to him?