This has been an ongoing issue for more than a year now - at some point I stopped getting alerts when my wife sends me a text message unless my phone screen is lit up. This also affects the Apple Watch, which is even set to always allow all notifications from Messages with sound and haptic alerts. If Iām actively using my phone, her txt alerts all come through and alert me as expected on both devices. For ages she thought I was just not paying attention but we recently tested side by side and found that itās only happening when the phone screen is off. Which is unfortunately most of the time. She is ready to put me out of the house, and I donāt know what else I can do to fix this. Here is everything else Iāve checked:
Settings/Notifications/Messages - all on
Settings/Messages/Notifications - all on
Contacts/(wife)/Text Tone - defatut, with Emergency Bypass ON
Silent mode toggle on side of phone is set to OFF position (also tried with ON position, just to see what would happen - same behavior)
Focus mode - donāt have any set up
BOUGHT A NEW PHONE- upgraded from iPhone X to 13 Pro and even this did not resolve the issue
Iām not sure if this issue is affecting any of my other contacts because I donāt ever get urgent or time sensitive text messages from anyone else. Iām inclined to think it does though, as I occasionally will get texts in the middle of the night (I donāt use DND, at least not intentionally) but never wake up to text alerts and donāt realize Iāve gotten any new messages until morning.
If you use Messages with iCloud, you could try (a) disabling iCloud Messages then re-enabling it and/or (b) signing out of iCloud and signing back in (you might already have tried both, of course).
If these are SMS text messages, the issue may be somewhere in how your phone service provider is set up
Thatās the first thing I would try. When Iām at home I never use my iPhone and last week my iPad Pro stopped receiving Messages. Nothing had changed but I had to use (a) & (b) to get things running again.
My wife had the same problem with one of our children. The message would come through, but no alert was received. We muted, then unmuted the conversation, and for good measure turned off the device completely, waited a couple of minutes, and turned the device back on. Messages started to show alerts for now.
