Hey all, I have run into a problem with TouchID and am wondering if anyone has encountered it or has an idea for a solution.
I have an early 2020 (Intel) MacBook Air on macOS 11.1 and have noticed that recently the touch ID has stopped working when trying to wake the machine from sleep or attempting to fill a field using keychain. To try and rectify this I attempted to re-register my fingerprints, however when I tried to re-register the fingerprints by clicking the add fingerprint button in system preferences and inputting my password nothing else occurred. There is to say, there was no interface for a fingerprint reading or any other UI change in the system preferences window. I have tried restarting the machine multiple times and I’m still unable to register any fingerprints whatsoever.
I do plan on calling Apple about this issue tomorrow, and will update this post with any solution that they may have, but I’m wondering if anyone has any ideas in the meantime.