Hi. I’m really stuck. And I’m hoping someone can help me.
It’s my Mum. She’s 77. She has an iPad and it’s her only device. She doesn’t have an iPhone. She has a landline. She doesn’t have a laptop.
She has a password but I’ve turned off 2-factor authentication because (as far as I know) can’t use it properly if the iPad is her only device.
The problem: ever since she upgraded to iPadOS 14 apple has been tricking her into turning on 2-factor authentication. Not by asking her to turn it in, but telling her to upgrade her security.
It also, since the iPadOS 14 upgrade, keeps logging her out of her appleid.
I’m flummoxed. It’s actually rather stressful be is she keeps having to type in her password. (Which is hard enough). And then it turns on 2-factor auth and then I turns it off and then it forces her to sign in.
I’m a computer scientist, by training, and I don’t know what to do.
The iPad is currently chasing more pain than pleasure for her, and me, and it’s the way we mostly communicate (through messages).