Can any one help with this quandary?
I use an iPhone SE with the classic home button/ finger print reader. My finger print has ceased to work, this happens occasionally; why I don’t know.
When I go into settings to delete and replace it I verify using my passcode, but am then told that because I have Stolen Device Protection turned on I need to use my fingerprint to verify, which is exactly what I can’t do. Neither can I turn Stolen Device Protection off.
Suggestions, please?
Can you save your nose as a working fingerprint? Serious suggestion.
Maybe my nose would be more stable than my fingerprint, but the problem is getting to the point where the phone will let it be set up. It’s Catch 22, you can’t enter a new fingerprint (or nose print!) without validating with the fingerprint that doesn’t work.
Ah, right. You might have to reset your phone to get out of this. One of the sequences here should work—probably passcode or the Apple account phone reset.
https://www.macobserver.com/tips/how-to/how-to-turn-off-stolen-device-protection-without-face-id/
Hopefully others have tips on getting that existing fingerprint recognized.
Probably depends on the condition of your finger at the time you store the fingerprint. I notice for example that what I store in the summer does not work in the winter when my hands are dryer and prone to micro-cracks.
Just FYI for future reference. First create a new finger print. Assure that it works. Then delete the old one.
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JJW
New entry in the “Better late than never” category!
Always make 2 fingerprint IDs. Apple will allow up to 10.
Weather does play a part of fingerprint failures. Cold fingers work less reliably than warm fingers. Your fingerprint is saved as a mathematical equivalent, not your actual fingerprint. At least that is what Apple trained us to explain to customers. Same goes with FaceID.
You may need to restore your iPhone to get everything working again.
Better born lucky than rich. For reasons unknown my single finger print started working again, so I’ve added two more for at least some redundancy. Thanks for the advice on that.
One other learning point; stolen device protection kicks in and, even with a “good” fingerprint, blocks changes for an hour unless it thinks the phone is at a known location. If, like me, your broadband is 4G that is a problem. The router’s IP address is not fixed and your internet traffic leaves the carrier’s network at all sorts of random places across the country. As far as Apple in concerned it’s in London at one time and thirty minutes later in Birmingham whilst I’m telling them I live in Scotland. The phone has definitely been stolen.
Anyway, all’s well that ends well. Two more fingerprints and stolen device protection off. If anyone want’s to steal a very old iPhone SE it will save me a decision as to whether I should upgrade. Can you still buy the little Nokia phones that just made calls and sent texts? At one stage I was really quite proficient with predictive text.