Unsupported ScanSnap? Possible solution

I have a ScanSnap S1300. Hardware-wise, it works perfectly. But with Mojave, I can’t scan anything more than two pages without it mucking up the order of the pages.

Fujitsu says to buy a new ScanSnap.

Except chucking the current one means adding one more device to landfills. There’s nothing wrong with the scanner itself!

I heard of a possible solution on another forum and thought I’d share it here. There’s a company called ExactScan that makes scanning software for hundreds of scanners. Rumor has it, they will be including the S1300 in the supported hardware within a month. They already support some legacy ScanSnaps, so maybe check them out. The software is far cheaper than buying a new ScanSnap or even another comparable scanner.


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A quick addition: I contacted them just a few days ago to ask whether their software would work wirelessly with my ScanSnap iX500 (I‘m trying to avoid ScanSnap Home because of their licensing stuff). They told me that they currently do not as ScanSnap‘s protocol seems to be both proprietary and a bit wonky. But they‘re working on it, so maybe it will be possible someday.

Exactscan might be a good solution, especially if you want to upgrade to macOS 15 Catalina that will render your current ScanSnap Manager software obsolete. I am considering ExactScan myself if I decide to upgrade to macOS Catalina. I’m holding off for now, though, due to reported bugs in macOS Catalina.

The out-of-order pages problem with ScanSnap scanners is an old problem. Brief summary: Fujitsu software is not self-sufficient; it relies on certain parts of OS X/macOS to work. Apple re-wrote PDFKit for macOS 10.12 (Sierra, version 10.12.2, I think) in late 2016. This “broke” a great deal of software, including Fujitsu ScanSnap Manager, that relied on the older version of PDFKit. Despite the many beta versions of macOS Sierra, Fujitsu was very slow to upgrade its software. Among the problems observed were out-of-order pages in multi-page scanned documents and loss of the OCR layer.

Fujitsu’s (belated) explanation and solution are here:

I downloaded and installed the ScanSnap software (and additional updates) listed in the link above. This resolved the problem with PDF files for my ScanSnap S1500M. I currently use that Fujitsu software in my iMac running macOS Mojave 10.14.6.

Here is a link to more info on the PDF problems:

Hope this helps, and good luck!


As noted multiple times on replies here, VueScan from Hamrick Software is a great alternative. It will support your scanner now and you can download a free trial.

Hamrick have reported a huge increase in their downloads recently since Catalina shipped…

I have no connection with Hamrick by the way