I’ve been trying to diagnose a problem my wife is having with Messages on her iPad. Here’s the scenario:
- She receives a message as part of a group text
- Message appears as you would expect in Messages
- Someone else on the group text responds to the group
- The thread forks and she ends up with 2 threads – the original thread and a second thread with the single new response
- The forked thread only appears on her iPad. Messages on her iPhone work as expected (ie, a single thread)
This happens with both homogenous Apple Message user threads as well as group messages that include Android users.
Just happened tonight. She received a group message. I was a part of the group. I responded to the group and it created a second thread in her Messages on iPad.
Her Messages settings seem to be correct. iMessage turned on. Send & Receive destinations are correct.
She only has a single contact in Contacts with her information.
She is running iPadOS 18. Though, this problem was happening with 17, too.
I’m stuck. I have no idea what else to troubleshoot. Any ideas?