Specifically: I want to keep buying apple products like crazy, but spend less money directly with them.
Twice in the last month Apple has screwed up an in-app purchase, charging me, but (for whatever reason) not fulfilling the order.
The first was for an annual subscription for dropbox - approx $200 NZ.
The second was for a one-off purchase to watch a rugby game (Ireland beat England, yay!) - $20.
Both times I’ve requested a refund, both times they’ve rejected the request, and then rejected the challenge request.
Since the dropbox bug was expensive, I called apple support, and they tried to get the refund sorted out, but failed. They got me to raise a chargeback through my bank which got me my money back.
But, that caused Apple to automatically disable my iCloud accounts so I couldn’t listen to music, buy apps, watch videos, etc. Nor could my family. Wasn’t fun. Especially since my family were overseas as this happened.
I managed to get un-banned, by contacting support, and the support person was vaguely apologetic.
But I’m innocent here. And a very loyal, valuable customer, and I don’t want to give them any more money than I need to.
I’ve decided to stop buy IAPs, if there is an alternative.
I purchased a new HomePod mini yesterday … but I deliberately bought it from a retail shop, so Apple would get less.
Is there anything else I can do?