I’ve been a Sanebox user for years now and love it. I use it for two different accounts, one is a regular Gmail account (personal) and the other is a G Suite for Business account (work).
I recently switched from Airmail for Mac back to macOS Mail and have a had weird problem that I think might be Sanebox related. Basically, some mail–and it’s not consistently from the same senders–will entirely bypass my inbox and all the Sanebox filters, but end up as unread in Archive (not All Mail, but Archive). It has no labels at all, but is in Archive.
Importantly, this is only for my Gmail account, not my G Suite account.
When I turn off Sanebox, the problem stops. Sanebox support has looked at the headers and says the move is happening before Sanebox has a chance to touch the email.
I have NO Mail rules and while I do have some rules in Gmail, they have no apparent connection to the emails that are bypassing the inbox and Sanebox.
I had two plugins active – smallcubed’s Mail Act-on and Mail Tags and Butler’s Mailsuite–but those have been disabled and uninstalled. The only plugin enabled is Butler’s Evernote export.
Has anyone heard of anything like this? Any ideas what the problem is? I do not want to live without Sanebox.