Ulysses having issues with icloud sync...15-20 groups with sheets not downloading

#1

Seems to be mostly the same ones on each device. They just permanently say “Downloading”. The other half of my sheets are downloading and syncing just fine.

Ulysses tech support is looking at my icloud logs, but getting the impression that they don’t work weekends.

Has anyone else had this problem and solved it? Just when I made the decision to go all in on Ulysses for all of my notes and writing. I thought I was home free.

Le sigh.

#2

Not had the problem but I am curious about cause and solution. Please post the resolution.

#3

Don’t seem to have that issue with my subscription.

I’d contact Support.

#4

I had a similar problem with Ulysses and their solution was basically to delete everything and start over.

I met them half-way: I deleted everything and switched to another app (Bear, which doesn’t have as many features, but also doesn’t lose everything I’ve written in a sync snafu.)

I now have Ulysses free as part of SetApp, and I still won’t go near it with anything I really care about.

YMMV. I hope it does, in fact. Just beware of what you’re potentially facing. It’s not as if they have some magic wand to fix syncing issues when they occur.

#5

:skull_and_crossbones::skull_and_crossbones::skull_and_crossbones::skull_and_crossbones::skull_and_crossbones::skull_and_crossbones::skull_and_crossbones::skull_and_crossbones::skull_and_crossbones:

I hope they have a better answer this time.

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#6

Me too! Good luck. I should add that this was over a year or maybe two ago, so I’m guessing / hopeful things have improved since then. I just don’t see myself going back to find out.

#7

So here’s how it was resolved:

Ulysses:

Your Mac seems to be affected by a bug that creates new groups when there are sync conflicts. In these groups, an important file of Ulysses is missing which is why the groups aren’t downloaded. Can you still find the files on other devices (insofar you own other ones)? If so, could you please move them to another group and see if they are synced?

Me:

The syncing issue appears to be across all of my devices. MacBook Pro, iPhone 8+, iPad Pro, iPad Air.

Ulysses:

Since the issue is appearing across all devices, it would be best if you do the following:

  • Create new groups in Ulysses’ library
  • Go to the menu “File” › “Browse Backups…” and select a date when the groups were still synced
  • Drag the content from the backups to the new groups in the main window

So that’s what I did. Everything seems to be in order. I think I will start a redundant weekly plaintext backup in Dropbox or Devonthink to be extra double sure, though.

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#8

Glad the issue got addressed. But … ack.

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#9

I’m having issues with Ulysses sync again on my MacBook Pro. Changes that I make on my other devices aren’t syncing to my MacBook. All other apps on my MacBook sync with no problem which tells me that this is a Ulysses problem and not iCloud. This isn’t the first time I’ve had this problem on my MacBook.

Ulysses support has been no help with this issue. I’ve found that disabling and enabling iCloud sync in Ulysses settings or starting a new sheet forces a sync. It’s a work around but doesn’t give me feeling of confidence with Ulysses sync.

Now I’m sorry that I just renewed my subscription. I’m going to follow the lead of @tjluoma and move to Bear.

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#10

A major upgrade Ulysses 15 is around the corner. (Don’t know how big/long the curve is.) Even though, I have had no problems with sync, maybe this will clear up the difficulties.you have experienced.

#11

Sorry to hear that. You might find this interesting reading.

#12

Thank you for the link. I’ve contacted Ulysses support with this issue in the past. They were unable to resolve it for me so regardless of whether the issue is Ulysses or iCloud I can’t trust the syncing of my Ulysses sheets.

#13

I’m still using Ulysses. But I’ve been giving a long, hard, awkward stare at IA Writer over the past few days.

  1. Partially because I have The Fear now.
  2. Partially because IA matches the features in Ulysses that I use, and I don’t use many of the features in Ulysses.
  3. Partially because I could then index those files in Devonthink, and also use The Archive and 1writer for the same files.
  4. Partially because I already own it and it’s not on a subscription model.
  5. Partially because the blending of folders and tags seems like it combines the best of Ulysses and Bear … and I could stop using Bear as well.

And frankly, I’m worn out from fiddling around with apps. Plain-text might finally allow my soul to rest.

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#14

I made the switch from a Ulysses/Bear combo to iA Writer. Since you mention tags specifically I’ll note that one tag-related feature in Bear that iA Writer does not implement is the ability to nest tags (a “work” tag with separate tags within it for individual projects, for instance). That’s one that I really miss.

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#15

I, too, am having sync problems with Ulysses.

First nine months, all was fine, but then…

  • I ran into an issue very similar to what @KevinR reported at the top, which is how I came to this page (fixed it with the same “move 'em to a different group” solution he mentioned).

  • Then, another day, sync was ultra-slow and the iCloud icon on Finder was going nuts as if the system were “thrashing around” trying to find stuff. It finally settled down, but was unnerving to watch.

  • Most recently, I got the dreaded red-sheet error where it popped up a conflict warning right in the middle of a writing session. Neither of the two choices it gave me was current, but I took the newest one and figured, ah, well, I’ll just rewrite what I lost — only to open the same sheet up on a different device and find all of the lost stuff still there after all. That one is the weirdest of all, at least so far.

So, at the end of this rant, I do have a question: am I snakebit, or does this behavior and what you other posters mentioned simply mean that there is an inherent, long-standing bug in Ulysses’s file storage model that makes it an unreliable vessel for one’s work? I, like @KevinR, have been giving iA Writer that “long, hard, awkward stare,” and for pretty much the same reasons. I already use iA Writer for blogging, and now am wondering whether to move my fiction work to it from Ulysses, as well. My early tests of doing so have been promising, and the non-proprietary, unobscured file storage is like a breath of fresh air.

Will be very grateful for your collective wisdom on this, my friends and colleagues.

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#16

I’ve recently made the switch to iA Writer from a combination of Ulysses and Bear. The fact that it stores everything as regular files in iCloud was a factor (as was it’s support of Open in Place on iOS). About two months in and I’m happy with the switch so far.

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#17

Yes, found your post and the linked one very helpful. Thanks.

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#18

A little more info…

I sent a question to Ulysses Support asking whether (in essence) I could get around this concern by using the External Folders feature and just having an iCloud Drive folder for Ulysses that the iOS apps would also be able to see. It would be manual and not in the Ulysses Library, but at least it would get around this particular iCloud worry — I thought.

The response was that Ulysses for iOS doesn’t support this so, while it would be visible to Ulysses on the Mac, it wouldn’t be to the iOS app. Specifically, I was told:

In order to achieve cross-synching between those two platforms, you would need to use Dropbox. This limitation is due to the fact that Ulysses for iOS currently doesn’t support any other syncing backends but the one for Dropbox. [sic]

However, I thought the iOS app supports “Open in Place.” Is that not what that means?

Correction/enlightenment welcomed.

#19

This is a follow up to my original post. At the time of my post, I suggested that I was going to move my writing to Bear. In the end, I decided on iA Writer for my writing and Bear for my notes and lists as I have always used it for that. I’ve moved all my writing out of Ulysses and into iA Writer using Dropbox for storage. iA Writer has everything I need. I’m happy with this setup.

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