This will be something that I plan to update later, but I wanted to get it written down while I was still able to remember the details.
We recently upgraded our home Internet from 100 down/10 up to 400 down/20 up. The “Up” was the main consideration for us, but obviously knowing that I could get 400 down (or “up to” 400 down) was enticing.
I brought home the new equipment, managed to get it up and running and…
120 down / 20 up.
Re-ran the test.
160 down / 20 up.
Re-ran the test
140 down / 20 up.
This was over the course of several hours from several different devices, all using either SpeedTest website or their various apps.
When I talked to the tech support people, they said what you’d expect: “Well, to get an accurate result, you should plug directly into the modem.”
Ugh. So I shut down my Mac mini, brought it upstairs, and plugged it directly into the eero that is connected to the modem (the modem itself only has one Ethernet port).
240 down/20 up.
Huh, well, that’s significantly better. Still nowhere near 400, but ok.
Disconnected everything, brought it back to its usual spot and then plugged everything back in. Which is when I realized: "Wait, technically, I didn’t actually plug in directly to the modem. I plugged into the eero which is plugged into the modem. But would that even matter?
Well, I realized that if I told the tech support this, he would say “Did you test it with your computer plugged directly into the modem?” No. I hadn’t. So I unplugged everything from the Mac mini, brought it back upstairs, and plugged it directly into the modem.
455 down / 20 up.
Then I finally remembered that you can run a speed test directly from the eero app, and it runs one every night. I checked and it had run a self-test and clocked in at 430 down and 20/up.
Now, this system is fairly new: eero Pro mesh WiFi system (1 Pro + 2 Beacons) purchased in July of 2019. Seems completely reasonable that the eero Pro ought to be able to do better than this. It’s hardly the upper-edge of Internet speeds available (despite being the fastest available here).
Just to check, I swapped out one of my old eero units with Ethernet to see if it would do any better. It did much worse.
So, I’m at a loss as to know what to try now. I’ve contacted eero support and hope they’ll have some suggestions. Maybe my eero pro was just faulty and we never realized it because it was able to handle 100 down OK.
I really like the eero, and don’t want to have to try to figure out what else to try if they can’t offer me a solutution.
But I also know myself well enough to know that if I can get 400 but I’m only getting 200, I won’t be able to just live with that without trying something to make it better.
Here ends chapter 1. Hopefully Chapter 2 will be “eero Tech Support Fixes Everything!”