For all this built-in obsolescence by all these companies “encouraging” us to upgrade from perfectly working machines, I am glad to report that my S300M is working with ScanSnap Manager V3.2L80 and macOS Mojave (10.14.2). The programme will occasionally freeze and you will have to exit and reopen but overall, at least my S300M is not yet another doorstop.
Here is the link to the download for V3.2 L80:
I spoke too soon when I said: “It seems to be working so far.” It is scrambling pages to a degree that is unusable. Anybody find a fix for the page scrambling issue?
Go to the Fujitsu support link below; follow instructions to download and install SnapSnap Manager V6.3L50. Then install the V6.3L61 and V6.3L70 updates in order. You can ignore the OCR language packs if you do not need them.
This version has worked well for several weeks in my late 2014 Retina iMac running High Sierra. I just upgraded to Mojave this week and so far ScanSnap Manager V6.3L70 is working … except for the pesky 32-bit warnings.
Yes, I know that the V6.3 versions are not “officially” designated for the ScanSnap S1500 scanners. For whatever reason, Fujitsu chose to fix the PDF issues in the V6.3 of ScanSnap Manager, but not the V3.2 version. Try the V6.3 - it worked for me. After you finish installing/updating, scan a multi-page document (at least 5-6 pages) and check for the page order.
Brief background: In October 2016 an updated “point release” of macOS Sierra was released (I think it was 10.12.2). Apple re-wrote PDFKit and some other code (Preview app) that caused problems with PDF files, and it also “broke” Fujitsu’s ScanSnap Manager. ScanSnap Manager apparently is not a stand-alone app - it requires code from macOS to function. When Apple (macOS) sneezes, Fujitsu catches a cold. Apple eventually fixed its issues, but Fujitsu was caught flat-footed as usual and was slow to respond. For those who consulted Fujitsu support, instructions were eventually provided to address the PDF issues, including the out-of-order pages in multi-page documents. See the Fujitsu link above for details.
Some more detail - apparently there were different problems and different incompatibilities for spinning hard disk drives formatted with HFS+ vs SSDs running under APFS. It gets complicated.
Hope this helps! Please provide feedback (edit - let us know if this works) on this forum. Looks like this MPU forum can provide more timely support to ScanSnap users than Fujitsu can.
I’d previously followed Arthur’s advice (thanks) above to get ScanSnap Manager v6.3L70 running on my iMac with Mojave and my 9 year old S1500M works great. I remain impressed with the quality of the ScanSnap hardware.
Has anyone tried updating to ScanSnap Home which is their new 64-bit software? Their website say it supports “iX1500, iX500, iX100, S1300i, S1100i and SV600”, so with the iX500 support maybe the S1500M will continue to work?
ScanSnap users have posted in other MPU threads that ScanSnap Home does not support the ScanSnap S1500M.
Below are a few links that discuss the ScanSnap issues - you might search for others:
For those of us with the S1500M, there are several considerations:
- There is no 64-bit software support for the S1500M from Fujitsu.
- Even if the S1500M were supported, the new ScanSnap Home software has severe licensing and registration restrictions that are unacceptable to me and others who are knowledgeable.
- Currently macOS Mojave will allow the older (32-bit) ScanSnap Manager V6.3L70 to operate. Apple has indicated that future versions of macOS will not support 32-bit software.
- You might consider 3rd-party software such as ExactScan or VueScan. Others have reported success with these.
Vue Scan: https://www.hamrick.com
Exact Scan: http://exactscan.com
Another choice for ScanSnap S1500M owners would be to restrict our Mac computers to macOS Mojave (or earlier versions of macOS). In other words, don’t upgrade to the next macOS version. Not a great choice, in my opinion. A better choice might be to buy a new Epson or Brother document scanner.
Ok So I have the very reliable ScanSnap S1500M but living in Thailand the rollers actually liquified and melted! In looking for parts, there are the main feed and other top guide rollers available for replacement but not the ones that were liquified. Given that Fujitsu indicated that they obsoleted this model and do not plan to support it I thought I would be faced with buying a new unit. However, I took it to the Fujitisu Service center and they replaced all the rollers for $75.00 and I just got it back today and it is working as good as new.
I did get a warning from ScanSnap Manager software and used the upgrade button in the app to perform the upgrade. It upgraded to Version 126.96.36.1991 time stamped 9/30/2016
Actually, I am very unhappy with my upgrade to Mojave and had to restart my MBP more in the last few weeks than I have done in the last 10 years. It seems that it gets so slow in operating any app almost like a memory leak, but the memory is not be utilise any more. So I think that I will personally hold off on future Mac OS upgrades. I did wait until Dec. to upgrade to Mojave and now I am sorry I did that.
So all is well with the SnapScan it is working as good as it was before. I think that no other OEM has a reliable feed mechanism like Fujitsu and given my recent support experience I will continue to buy their scanners when this one really craps out.
Don’t dispose of your wonderful s1500M! - I downloaded ExactScan - works better than Scansnap!
Many thanks for this tip, Chris - You saved the planet some early landfill! Exact scan is perfect
I just joined MPU today. Found this thread via a Google search for “scansnap s1500m mojave”.
I had almost given up on my S1500M on Mojave but decided to give it another try and was encouraged by all on this forum who seemed to have theirs running on Mojave.
Previously had tried to install ScanSnap Home, which refused to connect to my S1500M.
I don’t know if anyone is still interested in this process and apologize for my simplicity in the following process.
I uninstalled the ScanSnap Home using the uninstaller program.
I went to the ScanSnap Support site http://scansnap.fujitsu.com/g-support/en/
Then went to the downloads page http://scansnap.fujitsu.com/global/dl/
Chose ScanSnap iX500 and macOS Sierra v10.12 which took me to the ScanSnap iX500 download page.
I chose the ScanSnap Installer with release date April 19, 2016.
Which took me to the download page with MacSSInstiX500WW1.dmg (704,422 Bytes) for download.
From then on it was just download, agreeing, clicking, update this and that and finally I got my S1500M working again after months of collecting dust!
Thank you all for helping me get my ScanSnap going again! I understand that Fujitsu can’t continue writing drivers for scanners forever (mine is 9 years old) but I hate to brick a solid piece of functional equipment which cost almost $500 9 years ago!
Specifics for my current setup:
iMac Pro 1,1
macOS Mojave 10.14.4 (18E226)
ScanSnap S1500M connected directly to my Mac (won’t work through my Anker hub)
Thanks to everyone for these posts!
My old S1500M was dead on Mojave. I was able to follow your instructions and download ScanSnap software for ix500 here (then use update to get to 6.3 L70): https://scansnapdriver.com/fujitsu-scansnap-ix500-driver/
I also downloaded VueScan’s free trial and it works perfectly with my scanner. I am wondering if the software installed a driver for the S1500M. Perhaps?
FYI, I had a brief email conversation with a software writer and he told me this: “…unfortunately, the SnapScan cannot be supported by PDFScanner because Fujitsu does not allow it. They do not provide any drivers for third party applications to access the scanner. Probably VueScan has a licensing deal with them (which also explains the high price of VueScan)”
Whatever the magic, my SnapScan S1500M is working again!
Hi JaxGirl, just sent an email to Fujitsu regarding this, if all of us do the same they might change their policy. This is the second perfectly good Scansnap scanner that will go because of lack of drivers, and they have an environmental policy that points in another direction.
Link for the enquiry: https://www.fujitsu.com/global/about/csr/contact/form/
Subject: Environment responsibility
The Scansnap S1500M scanner driver will not be updated for Mac OS Mojave operating system leaving me and many other happy Scansnap-users stuck with an old Mac operating system or we have to throw away a perfectly good scanner.
Please follow your ideals about protecting the environment by offering a driver update for Mojave.
As others have reported, VueScan fixes this for $40. It’s a shame that Fujitsu doesn’t support it… they could even make money.
I moved from an old macbook pro to a new one last year or the year before (?) with OS 10.14.2 and everything still worked great with the scan snap S510M. Last week I killed it by updating the ScanSnap software. I tried all the various fixes listed above and others but no luck and a dead scanner. Last night I went back to my old macbook pro and just copied the old software for the Scan Snap in the applications folder and just dragged it over. VIOLA!! it freak’n worked!! SO HAPPY!! The Scan Snap manager is version 6.3 L61. Not touching or updating anything now that it works. Hope this helps someone with a dead scanner…
One more thing: I turned off the quick menu option…the old manager will bring up the old scan snap settings window and you just link it to a folder on your HD…set the resolution and such in that window. Then at times it will change this scan window and access the newer scaner window. Which then works fine?? LOL Theres prob a better way to uninstall and then reinstall everything…but just dragging over the applications was enough in this case.
Possibly, but the following quote from the VueScan website (www.hamrick.com) suggests that a new driver was written by the VueScan developer:
VueScan is here to help. We reverse engineered over 6000 scanners so you can keep using the scanner you already have.
Regarding the “high price”, consider the alternative. To continue with the ScanSnap line, you would need to buy a new scanner ($419 on Amazon for the iX500) that comes with onerous software licensing restrictions. Or, you could continue to use your current scanner with VueScan (or ExactScan) software for $40 (or $99 for the versions supporting OCR).
I consider the VueScan (or ExactScan) price to be reasonable.
I have been playing with both VueScan and ExactScan to try to reproduce the workflows I currently use with my ScanSnap S1500m. Here are a few observations from my trials:
I have both apps create B&W PDFs from the duplex feeder. Auto crop, auto rotate, deskew, and OCR then finally save the file in my Scans folder where Hazel takes over.
- ExactScan is a lot faster scanning my documents. A six page (three double-sided pages) took 14 seconds to complete with ExactScan and just over a minute for VueScan.
- The ExactScan documents look cleaner–the text is easier to read and look more like the original document.
- ExactScan does a better job with being able to select text in the OCR’d document. Three columns of fine print selects exactly as you would expect with ExactScan, but VueScan selects blocks and full width text at times instead of staying within the columns.
- Both demo versions place a line of text in the margins alerting that demo software is being used, but VueScan also adds a very obnoxious watermark to the page. This relegates the scan unusable for my business during the trial period.
It looks like ExactScan is coming up the leader in this trial. Not only is it faster, but I can actually utilize the scanned documents while testing the software. With VueScan I would need to scan everything twice–once for the trial and a clean copy with ScanSnap for my business workflow. Neither program has as clean an interface as ScanSnap, but they are both a lot more powerful. And once things are set the way I need them, I don’t envision needing to mess with the settings–I certainly didn’t in ScanSnap…
@DeadSalmon - thank you! Just the information I was looking for. The cost of EasyScan will be worthwhile in order to upgrade to macOS Catalina and continue using my ScanSnap S1500M.
I will not ask where your user name came from.
Thanks for doing the leg work on this. I was hoping someone would do this! Looks like ExactScan is the winner and my S1500M won’t be bricked if I eventually upgrade to Catalina.
Thanks for your review. I tried them both as well. VueScan disappointed for not being very Mac-like, pretty or friendly. The interface is a bit clumsy. Parts, like the overview, don’t seem to work as you’d expect. Also, the contrast of the (color) PDF output is too soft. And there are too many reminders of being on the trial version.
ExactScan was quite the opposite. It has a minimal interface: just a Mac-like preferences pane with profiles. It works as expected, is fast and produces a great quality PDF. Had I found this product earlier I would have bought it even as a replacement for Fujitsu’s own SnapScan Manager. This is much better, faster and more pleasant to use.
There are both normal and pro versions of ExactScan with a minimal 25% difference in price. The only difference between the two seems to be the ability to OCR PDF’s and add a text mark.
I went with the pro version because of the OCR. It is lightning fast compared to my old workflow of ScanSnap passed to PDFpen Pro. ExactScan Pro OCRs as it scans each page—super fast.
ExactScan will also auto detect paper in the scanner and start a scan without any user interaction. While I have played with it for a while, I tend to have it wait for me to push the button. That way I can select different profiles before scanning.